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• Agents in Germany keep things relatively fast with the average messages exchanged during a Live Chat conversation of 8.5 and the total duration of 642 seconds.Therefore, Germany takes a midfield position compared to other countries.- Send and receive messages, winks and e-cards, chat, rate profiles and photos. - Find your match safely and quickly using our matchmaking service. BERLIN, GERMANY — May 26, 2015 — Live Chat proves to be the service channel driving the highest customer satisfaction, according to the findings of the latest quarterly Zendesk Benchmark report for the first quarter 2015.
Among industries, social media, web hosting, and manufacturing & computer hardware were the most improved.• Agents using live chat in Mexico have the most chat conversations — managing the highest volume of chats.In comparison, Germany is way behind and only Italy receives less customer requests via live chat.Global customer satisfaction in the first quarter of 2015 lifted slightly by 0.3 per cent to 95 percent.In country news, Philippines, Indonesia, and Colombia posted the greatest gains to customer satisfaction, while New Zealand and Belgium still are the top two customer satisfaction leaders.
German companies have to catch up here as they reveal the slowest first reply compared to all other countries.