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However, while the billing department was repeatedly cocking up my bill, another department was sending me demands for £31.45 I’d been told I didn’t owe.
These started as reminders, then became red letters, a threat of disconnection, notice of legal action and finally an ‘urgent’ notice that the company was getting a warrant to enter my home and disconnect the gas with the police potentially present.
while you are meant to be sorting out a customer’s account.
If these tactics scared me, then they will certainly scare others and would undoubtedly terrify the pensioners and low-income families who seem to suffer the most at the hands of erratic energy bills.
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People get served a summons and complaint on an unpaid credit card bill and tend to put their head in the sand.
Everytime I called up about this I received an apology and was assured a correct bill was on the way.
A fortnight ago I wrote a blog about the Kafkaesque nightmare I had suffered with British Gas since I first received an incorrect gas bill in September.
Since writing that blog, a situation that seemed farcical has escalated into something a lot more serious, demonstrating what I think is a disgraceful flaw in the company’s system.
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